Services and Facilities
Physiotherapy Centre has experienced physiotherapists and provide comprehensive physiotherapy, remedial massage and rehabilitation and other allied health services.
Body Focus and Wellness Centre
A licensed Pathology Collection Centre is provided by Clinical Labs and are available from 8am-1pm Mon-Fri and 8am-12pm Saturday. Pathology closed Sundays.
Dental services provided Dental Stylers For an appointment please call 02 8883 3388 or see the Dental Receptionist at the centre.
Monday – Friday: 8am to 8pm
Saturday – Sunday (including Public Holidays): 8am to 4pm
This Practice is committed to providing comprehensive General Practice care to all individuals and families in this Community - quality care in valued relationships and in an atmosphere of excellence and ethical values.
All consultations by General Medical Practitioners are bulk-billed for patients presenting with a valid Medicare card. Certain consultations cannot be bulk-billed, such as: Workers Compensation; Medical Examinations for pre-employment, driver’s license; Physiotherapist, psychologist or dietitian, etc.
Appointments are available with all Doctors and Allied Health.
Each patient and family member requiring a consultation should have their own appointment time slot.
If unable to attend an appointment please advise Reception, this will allow us to provide that appointment to another patient in need.
Appointments are given priority.
Walk in's can be accommodated, however waiting times will vary each day.
Online appointments are available, (Non-attendance for online bookings for 2 visits, may have you suspended for online bookings).
Appointments should be made for Care Plans, Childhood Immunisations, Pap smears.
If you require a long consultation please call reception to organise.
Telephone access. You can contact the Doctors at the Centre during surgery open hours. The Receptionist will take a message if the Doctor is in consultations. In an emergency your call will be put through. Please keep your calls brief.
Test Results. Tests results are not given over the telephone, for medico-legal reasons.
Medical Certificates are legal documents and cannot be issued without actually seeing the Doctor and they cannot be issued retrospectively.
Referral to Specialist. To ensure best management, we like to discuss your condition with you before referring you to a specialist. We are not permitted by law to backdate specialist referrals, so ensure you have a current referral before you see the specialist.
Reminder and Recall System. Recalls and reminders are organised by the practice to maintain continuity of your health care. Recalls are notifiable by SMS, phone call or letter.
Interpreter Service. If you or a family member requires an interpreter we can organise this for you. These need to be booked in advance therefore please advise reception at the time of booking appointment.
House-Calls. House calls are available to existing regular patients as per our Doctors discretion for chronic or palliative medical management. All effort should be made to bring the patient to the Centre because emergency and full medical equipment required for treatment cannot be available at house calls.
After Hours. This is provided by a deputising service. In cases of emergency, please ring 000 for an ambulance or proceed to your nearest hospital.
Medical Records and Privacy. All medical records are strictly confidential and the contents cannot be disclosed to anyone without your consent or where justified by law. Our Centre complies with the Privacy Act 1988 including the ways we collect, store, use and disclose health information.
Feedback. If you have any suggestions to improve the Practice, you are invited to speak to the Doctor directly or the Director of The Centre. We believe problems are best dealt with in the Practice. If you prefer, you can contact the Health Care Complaints Commission on 1800 043 159.
Copyright © Ponds Medical Centre 2019