Services and Facilities
A licensed Pathology Collection Centre is provided by Clinical Labs and are available from 8am-1pm Mon-Fri and 8am-12pm Saturday. Pathology closed Sundays.
This Practice is committed to providing comprehensive General Practice care to all individuals and families in this Community - quality care in valued relationships and in an atmosphere of excellence and ethical values.
All consultations by General Medical Practitioners are bulk-billed for patients presenting with a valid Medicare card. Certain consultations cannot be bulk-billed, such as: Workers Compensation; Medical Examinations for pre-employment, driver’s license; Physiotherapist, psychologist or dietitian, etc.
Telephone access. You can contact the Doctors at the Centre during surgery open hours. The Receptionist will take a message if the Doctor is in consultations. In an emergency your call will be put through. Please keep your calls brief.
Test Results. Tests results are not given over the telephone, for medico-legal reasons.
Medical Certificates are legal documents and cannot be issued without actually seeing the Doctor and they cannot be issued retrospectively.
Referral to Specialist. To ensure best management, we like to discuss your condition with you before referring you to a specialist. We are not permitted by law to backdate specialist referrals, so ensure you have a current referral before you see the specialist.
Feedback. If you have any suggestions to improve the Practice, you are invited to speak to the Doctor directly or the Director of The Centre. We believe problems are best dealt with in the Practice. If you prefer, you can contact the Health Care Complaints Commission on 1800 043 159.
How to see your doctor. We operate under the policy of “Appointments Available but are not necessary” for the Family Doctor. An appointment is required to see Specialists and Allied Health Professionals. You may nominate your own preferred Doctor for consultations. Appointment may be required to be made with the Doctor if procedures like removal of moles,cysts,etc is required. Patients in need of urgent medical attention should bring it to the notice of the receptionist on presentation so that they can be attended without any delay. Longer consultation times are available so please let our receptionists know if you require some extra time.
If you or a family member requires an interpreter we can organise this for you. All patient consultations and medical records are kept strictly confidential in this practice.
Physiotherapy Centre has experienced physiotherapists and provide comprehensive physiotherapy, remedial massage and rehabilitation and other allied health services.
Dental services provided Dental Stylers For an appointment please call 02 8883 3388 or see the Dental Receptionist at the centre.
Body Focus and Wellness Centre
Monday – Friday: 8am to 8pm
Saturday – Sunday (including Public Holidays): 8am to 4pm
Copyright © Ponds Medical Centre 2017